Gravotech Technical Support

Warranty & services contracts

Our services throughout your machine lifetime.

PREVENTIVE MAINTENANCE

We recommend a preventive maintenance at least once a year. Gravotech has established a dedicated program for each machine type, including cleaning, adjustments, safety checks and more.
Gravotech services reparation warranty

CLEANING

It includes the cleaning of your machine's components such as: electronic parts, controllers, filters, optics…

Service - maintenance

ADJUSTEMENTS

In order to ensure an optimal use of your machine, we adjust your presets, parameters and marking sheets. The laser power can also be controlled.

Gravotech services PM

SAFETY CHECKS

Including the main safety functions verifications, the communication & connections,the components wear.

    MACHINES CATEGORIES

    Categories

    Machines

    SMALL B-Engraver, IMPACT, IM3, IS200, IS400, M10, M20, M40, XE, XF510, XM500, XM700
    MEDIUM Laser CO2, Fiber, Green, Hybrid, LS100, LS100Ex, WeLase™, SV510, XF530
    LARGE IS6000, IS7000, IS8000, LS900, LS1000XP

    WARRANTY & SERVICES EXTENSIONS

    Warranty contracts services - Timeline

    SMALL

    STANDARD EXTENSION GOLD

    Parts

    Labour inhouse

    Hotline & remote assistance

    Loan Machine

    Shipments in 24h (Europe)
    Shipments goings
    Shipments comings
    Deffective machine
    Shipments comings

    MEDIUM & LARGE

    STANDARD EXTENSION GOLD

    Parts

    Labour inhouse

    Hotline et remote assistance

    Labour on site

    Travel & accomodation fees

    Need more information?

           

    SERVICES CONTRACTS

    Services contracts - Timeline

    SMALL

    ZEN SERENITY
    Parts
    Labour inhouse

    Deffective machine

    Shipments goings
    Shipments comings
    Hotline & Remote assistance
    Repair leadtime

    Loan machine
    (Shipments within 24h)

    MEDIUM & LARGE

    ZEN SERENITY
    Parts
    Labour on site
    Preventive maintenance

    Travel & accomodation fees

    (Preventive maintenance)

    Hotline & Remote assistance
    Repair leadtime

    Curative intervention

    (Fees included)

    Need more information?